1. Introduction
1.1 Welcome to NexaraCommerce. This Refund and Returns Policy outlines the procedures and conditions for obtaining refunds or returning products purchased from our website. We aim to provide clear and transparent guidelines to ensure a satisfactory shopping experience.
1.2 By making a purchase on our Site, you agree to abide by this policy. Please read it carefully before placing an order. If you do not agree with any part of this policy, please refrain from making a purchase.
2. Refunds
2.1 We offer refunds on products purchased from NexaraCommerce if you are not fully satisfied. To be eligible for a refund, the request must be submitted within 30 days of receiving the product.
2.2 Refund requests can be made by contacting our customer service team via email or phone. Please include your order number, the reason for the refund request, and any relevant details to expedite the process.
2.3 Upon receiving your refund request, we will process it within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or payment provider to process the refund.
2.4 Shipping costs are non-refundable. If a refund is granted, the cost of return shipping will be deducted from your refund amount. We advise you to use a trackable shipping service or purchase shipping insurance for returns, as we cannot guarantee receipt of your returned item.
3. Returns
3.1 To return a product, you must notify us within 30 days of receiving the item. The product must be in its original, unused condition and packaging. We cannot accept returns for items that have been used or damaged after delivery.
3.2 To initiate a return, please contact our customer service team for return instructions. You will need to provide your order number and details of the product you wish to return. We will provide a return authorization and instructions on how to send the product back to us.
3.3 Once we receive and inspect the returned product, we will notify you of the approval or rejection of your return request. If approved, the refund will be processed as described in the Refund section. If rejected, the product will be returned to you at your expense.
4. Exchanges
4.1 We do not offer direct exchanges. If you require a different product, please return the original item for a refund and place a new order for the desired product. This process ensures that you receive the correct item without additional complications.
5. Defective or Incorrect Items
5.1 If you receive a defective or incorrect item, please contact us immediately. We will arrange for the return of the defective or incorrect product and provide a replacement or refund as appropriate.
5.2 In cases where items are defective or incorrect, we will cover the cost of return shipping. Please provide evidence of the defect or error, such as photographs or detailed descriptions, to assist us in resolving the issue promptly.
6. Gift Card Refunds
6.1 Gift cards purchased from NexaraCommerce are non-refundable and cannot be returned. Once a gift card is issued, it cannot be redeemed for cash or refunded under any circumstances.
6.2 If a gift card is lost, stolen, or damaged, please contact our customer service team immediately. We will make reasonable efforts to assist you in resolving the issue, but we cannot replace or refund lost or stolen gift cards.
6.3 Any remaining balance on a gift card is valid for a period of 12 months from the date of issue. After this period, any unused balance will expire, and the gift card will no longer be valid.
7. Non-Refundable Items
7.1 Certain items are non-refundable, including but not limited to: gift cards, downloadable products, and custom-made items. These items are clearly marked as non-refundable at the time of purchase.
8. Changes to the Policy
8.1 We may update this Refund and Returns Policy periodically. Any changes will be posted on this page, and the revised policy will apply to all future transactions. It is your responsibility to review this policy regularly for any updates.
9. Contact Us
9.1 If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us. Our customer service team is available to assist you with any issues or inquiries you may have.
Email:
support@nexaracommerce.com
Phone: +44 7476483944
Address: 20 Wenlock Road, London, N1 7GU, UK
